Terms of use:

SIA SOYSENCE, internet shop MakeitHappen.lv

REGISTRATION NO. 40203420274

hereinafter – the online store – provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.

1. General Terms

If a consumer purchases goods/services through the website, then such a mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia that regulate distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”, etc.

2. Making purchases

The prices and specifications of the products sold in the online store are indicated next to the products.

To place an order, add the desired products to the shopping cart. Fill in all the required fields and select the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make a payment for the purchase to complete the order.

3. Payment terms

The settlement currency on the website is euros. The purchase can be paid for by choosing the following payment methods provided by the Kevin.eu UAB payment platform:

Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor

Visa/Mastercard card payments

NB! Using the internet banking payment method, confirm the order and click on the “Return to merchant” button.

Personal data required for payment are transferred to the licensed payment institution KEVIN EU UAB.

The contract comes into force upon successful payment to the online store’s bank account. If for some reason it is not possible to fulfill the order, the Buyer will be informed of this and the amount paid will be refunded as soon as possible, but no later than 14 days after receiving the notification.

4. Delivery terms

Goods are delivered to countries in the European Union Purchased goods are delivered using: Omniva parcel machines. All fees and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed. Purchased goods are delivered to the address specified by the Buyer within 3-7 business days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.

5. Right of withdrawal

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the product, the Buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly indicated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.

In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by careless handling of the goods during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.

To exercise the right of withdrawal, you must submit a refusal electronically by sending an email to: [email protected]  within 14 days after receiving the goods.

The Buyer bears the costs of returning the goods, except in cases where the reason for the return is that the goods do not comply with the order (for example, an incorrect or damaged product).

The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than 14 days, refund all payments received from the Buyer based on the Distance Contract.

The Seller has the right to withhold payment until it has received from the Buyer a confirmation of the return of the Goods or goods. If the Buyer has chosen a shipping method other than the cheapest shipping method offered in the online store, the online store is not obliged to compensate for the excess shipping costs.

The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment that has arisen due to circumstances and obstacles that are beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell the goods and demand the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.

6. Consumer rights for goods that do not conform to the contract

The online store is responsible for the non-conformity of the goods sold to the Buyer with the terms of the contract or defects that have arisen within 6 months after the date of delivery of the goods to the customer, or were present at the time of delivery, if such an assumption does not contradict the characteristics or defect of the thing. The Buyer must inform the Seller of the non-conformity of the goods immediately, within 2 months of its discovery, i.e. submit a complaint. The Buyer may submit

The online store is not responsible for defects that have arisen after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to demand the removal of the defects or the exchange of the goods for new goods free of charge.

If it is not possible to repair or replace the goods, the Seller shall return to the Buyer all payments provided for in the Distance Agreement. The Seller shall provide a written response to the consumer's complaint within 15 days.

7. Processing of the Buyer's personal data

The online store processes only the personal data that the Buyer has entered when ordering the goods, such as name, surname, e-mail, etc.

The online store transfers personal data to the transport service provider(s) to ensure the delivery of the goods.

If you have explicitly agreed to receive our marketing communications, including newsletters, we may occasionally contact you by sending information about our services and latest offers. For this purpose, we may process your e-mail address, which you provided when signing up for marketing communications. The Buyer has the opportunity to opt out of marketing communications by notifying us of this by writing to [email protected]

8. Dispute resolution procedure

In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.

The Buyer also has the right to apply to the dispute resolution institutions of the European Union.